Refund policy

Returns & Refunds

We want you to feel confident when shopping with MIREVALE. Eligible items may be returned within 30 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return, the item must be:

Unworn and unused
In its original condition
Returned with its original packaging
Free from damage, scratches, perfume, makeup, or other signs of wear

You must contact us within 30 days of the delivery date to request a return. Items sent back without prior authorization may not be accepted.

Earrings

For hygiene reasons, earrings cannot be returned once their sealed packaging has been opened, unless the item arrived damaged, defective, or incorrect.

Non-Returnable Items

The following items cannot be returned:

Worn, used, altered, or damaged jewelry
Items returned without their original packaging
Personalized or customized items
Final sale items
Gift cards

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and include:

Your order number
Clear photographs of the item
Photographs of the original packaging
A photograph of the shipping label

If the issue is confirmed, we will provide an appropriate resolution. When a return is required, MIREVALE will cover the approved return shipping cost.

Return Shipping

For returns that are not related to a damaged, defective, or incorrect item, the customer is responsible for return shipping costs.

Return shipping charges are non-refundable. We recommend using a trackable shipping service, as MIREVALE is not responsible for return packages that are lost or damaged in transit.

Please do not send an item back until you have received return instructions from us.